DELIVERY & RETURNS

!Notice:  All orders will be fulfilled within three weeks.

To ensure our coins reach you in perfect condition and as quickly and safely as possible we ship via registered post or DHL depending on your location.

Important Notice:

All prices include VAT, if applicable, but exclude delivery costs, which will be included in the total amount due.

If you order Bullion Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

If import duties and taxes remain unpaid by you, EIC Bullion are under no obligation to compensate for any losses because of destruction or abandonment of your order.

Please note, we do not ship to PO Box, BFPO, APO and FPO addresses. We also do not offer delayed or named day deliveries. Once your order is placed it will be fulfilled and despatched within the timelines specified in the table above. For large orders, you may receive a call from our Customer Services team as other charges may apply.

Don’t see your country? Contact us for more information.

International Delivery

For purchases from outside the UK, import duties and taxes or equivalent may be due and payable in the jurisdiction in which the Goods are ordered/delivered. The recipient will be responsible for the payment of all these charges. We cannot accept any responsibility for these charges and we undertake to make no calculations or estimates in this regard.

If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the buyer of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.

Please be aware that Goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering. We cannot also be held accountable for delays in Custom Clearance.

Please feel free to contact us here if you have any further questions on the delivery of your Goods.

Providing your country is not on the restricted countries list, as set by the United Kingdom government and detailed below, then we can deliver to you:

Afghanistan
Al Qaida
Belarus
Bosnia and Herzegovina
Burundi
Central African Republic
Crimea
Cuba
Democratic People's Republic of Korea (North Korea)
Democratic Republic of the Congo Guinea
Republic of Guinea-Bissau
Iran
Iraq
ISIL (Da’esh)
Lebanon
Libya
Mali
Myanmar (Burma)
Nicaragua
Russia
Somalia
South Sudan
Sudan
Syria
Ukraine (including Luhansk and Donetsk)
Venezuela
Yemen
Zimbabwe

Collect in Store

You can also choose to collect your order at our store: 97 New Bond Street, London, W1S 1SL

Please note local duties and taxes (if applicable) are payable by the customer.

Delivery to store

You can have your order sent to the EIC Flagship Store at 97 New Bond Street, London, W1S 1SL, UK.

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 14 days.

Delivery to store is free on all orders.

In general, your order will be ready for collection between 4 and 8 working days. We will email you when your order has been processed. We will email you again when your order is be ready for collection.

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.

There are two easy ways to return your items.

1) Return to our Flagship Store at 97 New Bond Street, London, W1S 1SL, UK for an immediate refund:

This is the quickest way to return items. What you need to do:

• Place the items in their original presentation boxes.
• Take the items and despatch note you received with your order to the EIC Flagship store.
• If they are in their original condition we will process the refund or exchange for you.
• If you want a refund, make sure you bring the credit/debit/gift/insurance card that you used to place the order online.
• If the items were a gift to you then you will be reimbursed with gift cards.

2) Return by post

You can return items to us free of charge – the card you used to pay will be refunded within 28 days. What you need to do:

• Contact Customer Services on 020320580 or complete our online returns form.
• We will send you a letter with pre-paid labels to attach to your parcel so postage will be free.
• Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the despatch note you received with your order into the parcel.
• For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.

This returns policy does not affect your statutory rights.

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined above.

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Cards of the value of the gift within the cooling off period.